Metallix 100% Recycled Gold

returns

Thank you for your interest in purchasing recycled gold from Metallix 100% Recycled Gold. We appreciate your business, and hope that you are pleased with the products. Please review our Return Policy and Buy Back Policy in their entirety below prior to handling your Merchandise.

If you purchased Metallix 100% Recycled Gold Ingots, DO NOT REMOVE THE INGOTS FROM THE PACKAGING FOR RISK OF DAMAGING THE INGOTS.

If you purchased Metallix 100% Recycled Gold Shot DO NOT BREAK THE SEAL ON THE BAG UNTIL YOU CONFIRM THAT THE GROSS WEIGHT OF THE BAG MATCHES THE GROSS WEIGHT WRITTEN ON THE TAG. If the weights do not match, contact Metallix immediately at 800-327-7938.

Return Policy

If you should need to return your gold, we will permit you to return the Merchandise to us in exchange for the price you paid within three (3) business days of you receiving the merchandise, if you comply with the Merchandise Conditions outlined below. Your return of any Merchandise constitutes your binding acceptance of and agreement to these provisions.

All returned Merchandise must conform to your description of it in the return request, including the condition and weight and the following requirements that are applicable to the form of Merchandise you are returning:

  1. Condition of Ingots.  You must return ingots to us in their original packaging, and without damage or scratches of any kind to the ingot itself. If the ingots are not in their original packaging, and the ingots are damaged or scratched, we will not issue a refund in the amount of the Price because the ingots will have to be remanufactured. Instead, we will refer you to www.metallixdirectgold.com (Metallix Direct Gold) where you may sell the ingots as scrap gold, or we will return the damaged Merchandise to you, as you direct by email or telephone. Metallix Direct Gold is on the same premises as Metallix 100% Recycled Gold, so the Merchandise does not have to be re-shipped if you accept Metallix Direct Gold’s offer to purchase the gold from you.
  2. Condition of Gold Shot.  You must return the gold shot to us in its original packaging, with the original bag unpenetrated and the bag seal intact. If the bag has been penetrated and/or the bag seal is not intact, we cannot confirm the gold is original Metallix 100% recycled gold shot because the gold shot does not have any original markings, and we will not issue a refund in the amount of the Price. Instead, we will refer you to www.metallixdirectgold.com (Metallix Direct Gold) where you may sell the gold shot as scrap gold, or we will return the damaged Merchandise to you, as you direct by email or telephone. Metallix Direct Gold is on the same premises as Metallix 100% Recycled Gold, so the Merchandise does not have to be re-shipped if you accept Metallix Direct Gold’s offer to purchase the gold from you.

Gold Ingot Buy Back Policy

Metallix Refining Inc. stands behind the 100% Recycled Gold ingots (“RGI”) that it manufactures from recycled gold. Beginning on the 4th  business day after your receipt of the RGI, we will buy back any RGI that you have purchased from us at the current “Buy Back Price” described below, subject to the following conditions:

A. Conditions of Resale. To sell your RGI back to us and receive the current “Buy Back Price,” you must return the RGI in its original, sealed packaging without damage or scratches of any kind to the ingot(s) itself. Your packaging must include proof of purchase and your contact information. You are responsible for paying for shipping and providing proof of content, delivery and insurance on the returned RGI. You should contact us if you do not receive any communication from us regarding the returned RGI within 10 days after the date of your shipment. If you have shipped to us RGI without a proof of purchase, you are affirmatively representing and warranting to us that or representation to us that you own and have the right to sell the RGI without any claims or rights of third parties.

We may accept, in our sole discretion, minor damage to only the cardboard packaging but we retain the sole discretion to decide whether or not to buy back any ingots with damaged packaging and our decision is not appealable. The ingots must be only of our manufacture; under this policy we do not accept the ingots that you may have purchased from others as we have no assurance of the content of ingots that are not RGI. If we are able to confirm, without undue expense to us, the origin, weight and content of ingots manufactured by others, we may accept and purchase them in our sole discretion. If you have shipped the RGI to us, you have agreed to the provisions of this Section 9 and all other provisions of this Agreement.

B. Buy Back Price. If you are interested in selling your RGI back to us, you should contact us at 800-327-7938 to determine the “Buy Back Price” on the date of your call. The price quoted to you during the call (which we will record) will be valid for three (3) days (“Price Hold Period”) beginning on the date of your call if (i) the markets remain stable; (ii) we receive the RGI during the Price Hold Period and (iii) the RGI is not damaged. However, we reserve the right to change the quoted price, if, during the Price Hold Period, (i) the market prices dramatically change or (ii) your RGI is not delivered to us or the RGI is damaged as described in paragraph C of this Section 9 (each a “Change Event”). The “Buy Back Price” may vary from day to day and even within the same day so that the price quoted when you call may not be the same as the Buy Back Price on the date that we receive the RGI—if a Change Event exists. We will communicate the “Buy Back Price” to you within 3 Business Days of our receipt of the RGI and you may accept or reject our offer, if any, at the “Buy Back Price” offered.

C. The “Buy Back Price” is not the actual market price for gold on the date that we receive the returned RGI or the price you paid for the RGI. We set the “Buy Back Price” in our sole discretion, with reference to the then current market price for gold, the condition of the RGI packaging, the condition of the ingot(s), the date that we receive the RGI from you and other market factors. We also reserve the right to change the Buy Back Price in effect on the date we receive your RGI if upon our receipt and inspection of your RGI we determine in our sole discretion that the packaging is damaged or the RGI is damaged or scratched and must be remanufactured (“Damaged”). You and we may be obligated to execute and deliver Compliance Documents, described in Section 10 below, as a condition of payment. If you reject the offer (if any) that we make for your ingots, we will return the ingots to the address that you provided at our expense.

Contact Metallix

If you have any questions regarding your purchase of Metallix 100% Recycled Gold please call our Customer Service Department at 800-327-7938 or email us at recycledgold@metallixrefining.com

View our Terms & Conditions in its entirety.

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1.800.327.7938

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